Effective Date: October 2025
ABN: 54 689 747 975
At Detail Roofing Pty Ltd (“Detail Roofing,” “we,” “our,” or “us”), your privacy is important to us. This policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect personal information that is necessary for us to provide our services effectively, including:
Your name, address, email address, and phone number;
Property or site details relevant to roofing work or inspections;
Business and billing information for quotes, contracts, or invoices;
Communications between you and our team;
Website usage data, including cookies and analytics.
2. How We Collect Information
We collect information through:
Our website contact forms, quote requests, or email correspondence;
Phone calls, site visits, or meetings with our team;
Digital platforms such as Xero, project management systems, or marketing tools;
Publicly available sources or third parties (e.g., builders or insurers) where relevant to a project.
3. How We Use Your Information
Your information is used to:
Provide roofing services, inspections, quotes, and project management;
Communicate updates, scheduling, or warranty information;
Process invoices and payments securely;
Improve our services, website, and customer experience;
Comply with legal, regulatory, and insurance requirements.
We will not sell, rent, or trade your information to any third party.
4. Storage and Security
We take reasonable steps to protect your information from misuse, loss, or unauthorised access.
Your data may be stored electronically in secure systems including Xero, Google Workspace, and other reputable Australian or international service providers with appropriate security measures.
When your personal information is no longer needed, it will be securely deleted or de-identified.
5. Disclosure to Third Parties
We may share necessary information with:
Suppliers, subcontractors, or insurers directly involved in your project;
Payment and accounting platforms such as Xero;
IT and marketing service providers assisting with our operations.
All third parties engaged by Detail Roofing are required to handle your information securely and in accordance with Australian privacy laws.
6. Website, Cookies, and Analytics
Our website may use cookies and analytical tools (such as Google Analytics) to track visitor behaviour and improve performance.
You can disable cookies in your browser settings, though this may limit some functionality.
7. Access and Correction
You may request access to the personal information we hold about you, or ask for corrections if it is inaccurate or outdated.
Please contact us via the details below — we will respond within a reasonable timeframe.
8. Updates to This Policy
This policy may be updated periodically to reflect changes in our practices or legislation. Updates will be published on our website.
9. Contact Us
For any privacy enquiries or requests, please contact:
Phone: 0745192356
Email: admin@detailroofing.com.au
Hours: Mon–Fri, 7:30am–5:00pm
Service Area: Brisbane , Sunshine Coast , Gold Coas
